The Step Beyond Practice: Feedback and Its Role in Strengthening Interpersonal Skills

July 21, 2021|

Whether it’s to an employee or to a colleague, providing actionable feedback, accompanied by clear guidance, is critical to performance improvement. How can someone master a new skill, for example, if they don’t know what they’re doing well and where there is room for improvement? Unfortunately, delivering feedback without having had the proper training is fraught with danger. Give feedback poorly during a performance review and your employee may feel alienated and decide to leave [...]

One-on-One Coaching: Is Natural Language Processing the Key to Scale?

June 7, 2021|

Interpersonal skills are foundational to career advancement. Unfortunately, improving one’s interpersonal skills is challenging, as it requires not only ample opportunities to practice the skills in a safe environment, but also a trained coach who can watch the practice sessions and provide constructive, insightful, and actionable feedback. For most professionals, hiring a personal coach to provide in-person training is cost prohibitive. Although companies can reduce the high cost of in-person coaching by offering virtual sessions, [...]

If Soft Skills Are Important, Why Aren’t we Investing in Them?

March 24, 2021|

When we look around the room – or Zoom – at work, it’s apparent where our colleagues’ strengths lie. Some are expert communicators. Others are collaborative problem solvers. A few excel on the creative front. These skills are key drivers of success in the workplace but are often ignored in academia or de-emphasized in professional training programs. “Soft skills” are abilities that relate to how a person works and how they interact with other people. [...]

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